TERMS OF USE-GENERAL
The use of the website www.cannabisfactory.gr by the visitor / user presupposes his unconditional agreement with the following terms of use, which apply to all content contained in its website. Therefore, the visitor / user must carefully read these terms before using the services of the website and if he does not agree, he must not use the services and their content. The company may modify, remove or add, as well as temporarily or permanently suspend part or all of its services at any time without notice.
The operation of the online store is governed by the use of the current Code of Ethics, by Greek Law and the applicable legal provisions of the European Union.
COPYRIGHT
Copyright and Trademark
All the design of the website, the text, the graphics, the logo, the selection and its settings, are property and copyright of the individual business of Giannakopoulou Aikaterini. All photos and graphics posted on the online store www.cannabisfactory.gr as well as on Facebook and Instagram page “Cannabis Factory” are subject to copyright and we reserve every legal right to use them. It is prohibited to store, copy and republish our photos without our permission. “
PRIVACY POLICY & PERSONAL DATA PROTECTION (code GDPR)
The personal data we collect and process is what you provide to us as users of our website. For example, you can provide us with information, such as your name and postal or e-mail address, shipping details and your phone number to contact you. We inform you if and how it will be used, during your browsing of our website, you will be given the opportunity to state that you do not wish to use this information for further communication with you beyond to fulfilling your requests. In this case, we will respect your wish.
The personal data we collect is intended to be used for the following purposes:
- Identification when entering the website, if you have created a personal account.
- Order processing, in case you choose products to buy from our website, we will use the information you provide to satisfy your request.
- Use for marketing purposes. The information you provide to our company through its website can also be used by us for advertising purposes, (eg to inform you about our new products or our offers) only if you give us your explicit consent.
USERS UNDER 18
Use of the website – and orders – by users under the age of 18 is expressly prohibited.
PRODUCTS – INFORMATION AND WARRANTIES
Our company does not bear any responsibility for defective products or for untrue information that is listed-contained in the products it trades, each supplier has the responsibility for their products. In addition, company does not provide any guarantee for the quality, suitability, safety and protection of the users of the sold products and the ways their used by the consumers and cannot be blamed for any damage or misuse caused by the marketable products. The user must be informed or follow the instructions on the products. Only the manufacturers can guarantee the product.
ORDERS – DELIVERY OF PRODUCTS
Our company accepts orders and executes shipments throughout Greece, European Union and some other countries.
Upon completion of the order, the customer receives confirmation via email or sms or by phone the number of the above order, as well as shipping information.
After the completion of the order, no change or cancellation can be made.
The goods travel at cost and responsibility of the buyer.
The products are received exclusively by the buyer upon presentation of his identity or passport. Receipt of the order by other person is prohibited, unless it is legally authorized. The carrier is responsible for the certification of the buyer.
SHIPPING COSTS – COD – DELIVERY TIME
Shipping costs and COD are automatically determined by the site when you provide your address.
PAYMENT METHODS
GREECE
BANK DEPOSIT.
The buyer must deposit the full amount of the value of the products with the shipping costs to the bank number listed below. If the transaction is made by a bank other than Piraeus, the transfer costs are borne by the buyer. The order will be considered valid and will be shipped after the payment confirmation by the company.
Account Numbers: GR56 0172 7650 0057 6509 9789 837
PAYMENT ON DELIVERY OF THE ORDER AT THE CUSTOMER’S AREA (COD 2.5 + VAT)
The buyer pays the courier upon delivery of the order. Payment by debit / credit card in portable POS or at the POS store of the transfer company is considered cash on delivery as the payment is made upon the delivery of the order.
PAYMENT BY DEBT / CREDIT CARD
We accept all VISA, VISA Electron, MasterCard, Maestro cards of all banks, without any extra charge. Card details are protected through an online security system, which guarantees a completely secure trading environment. If the payment is not approved by the bank or is not completed for any reason, then the order is automatically canceled and the products are released.
OTHER COUNTRIES
BANK DEPOSIT.
The buyer must deposit the full amount of the value of the products with the shipping costs to the bank number listed below. If the transaction is made by a bank other than Piraeus, the transfer costs are borne by the buyer. The order will be considered valid and will be shipped after the payment confirmation by the company.
Account Numbers: GR56 0172 7650 0057 6509 9789 837
PAYMENT BY DEBT / CREDIT CARD
We accept all VISA, VISA Electron, MasterCard, Maestro cards of all banks, without any extra charge. Card details are protected through an online security system, which guarantees a completely secure trading environment. If the payment is not approved by the bank or is not completed for any reason, then the order is automatically canceled and the products are released.
PRICES
The prices of our products are final and they include VAT. Prices are subject to change without notice to our customers. The customer will pay the price, which was listed at the time of his order.
PRODUCT RETURNS – TERMS AND CONDITIONS
You have the right to return all or part of the order within 14 calendar days from the date you received it.
The products to be returned must be in perfect condition, complete and undamaged, as you received them, and have not been unsealed. The return will be accepted only after check and approval by the company. The company does not bear any responsibility for any damage or deterioration of the products after their use and is not obliged in any case to replace them. In case that a defect is found during the quality control of the returned product, the company must return the parcel back to the consumer or contact the consumer to resolve the issue.
In those cases in which, through our proven fault, different products from those of the order were delivered to you or there is a defect, you can return the products without any charge.
In case you request a refund (withdrawal) the return shipping will be charged to the customer. This amount will be deducted (offset) from your refund and therefore will not need to be paid to the transport company unless your order was made by cash on delivery, in which case the shipping costs will have to be paid directly to the transport company. The final amount of the refund will be deposited in the account you will give us or directly on the card you used during your purchase, depending on the method of payment of your original order. By sending the parcel you will inform that the charge is of the recipient (ours). In addition, refunds are only made for the value of the products (excluding any expenses you may have paid).
Refunds are made within 14 working days from the date of receipt of the products you return. The money is deposited from our account at Piraeus Bank. There may be bookings from your bank, and a possible delay, in case your account is in a third bank, except Piraeus. Our company is not obliged to cover the costs charged (according to the usual practice of banks) by the financial institution that the client cooperates with when receiving the refunded amounts.
In case you request a change of goods, the shipping for the return and replacement of the goods is the responsibility of the customer and there should be a consultation by phone or email with our company before sending the goods for change.
In any case of return or change of goods the customer is obliged to deliver together all the accompanying documents such as e.g. receipt, Invoice etc.
Every return is made by courier calling +30 210 6073000 .Send a parcel to our address listed on the site.
The return of the products should be done exclusively with the courier company ΕΛΤΑ Courier.
In case you choose to use any other transport company of your choice, you will be charged in full the transfer cost which you will pay to the transport company you choose at the time of sending the parcel.
In cases where the products have been received and paid at the physical store, the right of return does not apply remotely, as the sale is not considered to have taken place remotely. In these cases you can make a change, within 14 days, exclusively at the physical store.
CONTACT
Email: cannabisfactory@gmail.com
Call us: 2821112813, 6940711530, 6976255241
Address: Daskalogianni 63 Chania 73132